Warranty Policy

Standard 12-Month Warranty

All new Magworld products come with a 12-month limited warranty from the date of purchase or delivery, whichever is later. This warranty covers defects in parts and materials but does not extend to accidental damage, wear and tear, or products acquired second-hand.

• One Free Repair or Replacement: Within the 12-month period, Magworldwill provide one free replacement or refund for items with quality-related defects, provided original proof of purchase is presented and warranty conditions are met.
• Non-Transferable: Warranty coverage is non-transferable and applies only to the original purchaser.
• Replacement Warranty Period: All replacements maintain the same 12-month warranty time frame from the original purchase date. Refunds void the warranty.

Process:

• Buyers must provide sufficient proof of purchase.
• Magworld must document what happens when buyers troubleshoot the product.
• Visible proof depicting the defect, such as pictures or videos, is required.
• It may be necessary to return an item for quality inspection.
• For defective items that Magworld needs to have returned, warranties on those replacements are voided if the wrong item is returned to Magworld or if the defective item is not returned.

Valid proof of purchase:

• Order number from online purchases made through Magworld or Magworld's authorized resellers.
• Sales invoice that shows a description of the product along with its price.

Not Covered Under Warranty:

• Purchases from unauthorized resellers.
• Alterations not carried out or authorized by Magworld authorized resellers.
• Products without sufficient proof of purchase.
• Second-hand products.
• Items that have expired their warranty period.
• Sold by Amazon.com Service L.L.C.
• Sold by Amazon.com Service. Inc.
• Damage from misuse of products, including, but not limited to, improper storage, falls, extreme temperatures, water, and improper operation of devices.

Unless otherwise noted, Magworld will cover warranty for valid orders without cost, including parts and labor charges, or at Magworld' option, will replace such tools or refund the purchase price, less the amount for depreciation, in exchange for the defective tool.

*If you find a current lower price on an identical in-stock item from another local retailer, we'll match the price at the time of purchase. Just bring the ad, printout, or photo and show an associate so we can validate the price on the competitor's website or ad to complete the price match.